about us - THE MACRO
OUR MOTO: Do Good. Geek Out.
We have the best customers in the universe. In addition to being ultra-geeks, our customers are tremendously smart individuals who perceive the world with fresh eyes. As such, our motivation is to do good by our customers and, in turn, by everyone. We have had celebrities, entrepreneurs and world-class performers buying and using our products – by making each purchase a special experience, we empower not only YOU, our prised customer, but everyone that’s around you. Whether it’s to proudly show your love for Star Wars with a necklace or a small decoration that you put on your shelf – we are here to geek out. And do good.
Unapologetically nerdy, we are. Before making a blueprint for any product, we spend days and weeks rewatching movies, re-reading comic books and working with original story authors to ensure accuracy. Apart from watching all Star Wars movies in two days (oops) and eating all the popcorn available in stores nearby, we continuously ensure that the products you purchase are accurate depictions of your favourite stories. We have research the width of the Millennium Falcon and measured the length of the Hammer of Thor’s handle, the sweet geek friend! Thus each product that you buy will be of impeccable accuracy and precision!
After the story and characteristics are nailed down, we dive deep into the design process! It involves sourcing highest quality materials most suitable for the item (did you know that artificial eyes in figurines are made from acrylic plastic?) as well as ensuring that the materials look and feel true to character. Our design team fits all pieces together and creates truly remarkable items that every geek is proud to wear, display or use. For more complex items this part of the process can take months to ensure that nothing is amiss! For this reason we stand proudly behind each product we make and so do our beloved customers!
The extensive research, production and distribution process makes us not only very proud of the products we make, but also enables us to offer free and unlimited refunds and returns if you’re not 100% happy with your purchase. This happens very rarely due to strict quality control, however, if you are not fully satisfied with the items, we will refund the whole amount and might even send a free gift! Customer feedback is also incorporated into our production process thus the final product almost always exceeds expectations.